Support

A question, a bug, a suggestion? We're here.

Write to us

The simplest route: support@markaitek.com. Tell us your device (iPhone, iPad, Apple TV, Mac), the app version and, if you can, the steps to reproduce the problem. We usually reply within 1 to 2 business days.

Frequently asked questions

Does Zappio provide channels or movies?

No. Zappio is a player. To use it you need your own IPTV source (Xtream Codes or an M3U playlist) from a third-party provider, which you then add in the app.

How do I add my source?

On first launch, choose “Add a playlist”, then enter either your Xtream credentials (server URL, username, password) or the address of your M3U/M3U8 playlist.

Do my favourites sync across devices?

Yes, if you sign in with Apple or Google. Your favourites and playback positions are then saved to your account and found again on your other devices.

How do I manage or cancel my Premium subscription?

From your Apple Account settings. Deleting the app does not cancel the subscription. A subscription works on at most 5 devices; the list can be edited in Settings › Subscription.

How do I delete my account and my data?

Write to support@markaitek.com from your account's address; we permanently delete your account and the associated data.

A stream doesn't work — what should I do?

Stream availability depends on your IPTV provider, not on Zappio. Start by checking your credentials and the state of your subscription with that provider.