Support

A question, a bug, a suggestion? We're here.

Get in touch

Easiest way: support@markaitek.com. Tell us your device (iPhone, iPad, Mac), the app version and, if possible, the steps to reproduce the issue. We usually reply within 1–2 business days.

Frequently asked questions

Does Zappio provide channels or movies?

No. Zappio is a player. To use it, you must have your own IPTV source (Xtream Codes or M3U playlist) from a third-party provider, then add it in the app.

How do I add my source?

On launch, choose "Add a playlist", then enter either your Xtream credentials (server URL, username, password) or your M3U/M3U8 playlist address.

Do my favorites sync across devices?

Yes, if you sign in with Apple or Google. Your favorites and resume playback are then saved to your account and available on your other devices.

How do I delete my account and data?

Email us at support@markaitek.com from your account address; we permanently delete your account and associated data.

A stream doesn't work, what should I do?

Stream availability depends on your IPTV provider, not Zappio. First check your credentials and the status of your subscription with that provider.